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Payments & Booking

• A 50% payment is required to reserve your date. Once payment is received, your event is officially secured on our calendar.

• All payments are non-refundable. Because we reserve your date, begin planning, and prepare materials immediately, refunds cannot be issued under any circumstance.

• The remaining balance is due 5–7 business days before your event.

• If you choose to cancel, your payment can be applied as a credit toward a future eventas long as the new event is booked within 6 months of the original date.

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Communication Policy

• All booking communication is handled by text or email — or through the same method we initially started your booking conversation.

• This helps protect surprises, ensures we have a written record of all details, and keeps everything organized.

• Please avoid phone calls for booking or setup details. All changes, updates, and important information must be submitted in writing.

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Last-Minute Changes

• Any changes requested after the 5–7 day finalization window may not be accommodated.

• We prepare and design your event well in advance — please respect the planning timeline to ensure everything is executed smoothly.

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Cancellations & Rescheduling

• Because each event is custom-planned, all payments are non-refundable.

• If you cancel, your payment can be used as a credit toward a future event if it is rescheduled within 6 months of the original date.

• Any fresh roses included in your original booking will need to be repurchased for a rescheduled event. Fresh flowers cannot be held or reused due to their perishable nature, and new product will be charged at the current market price.

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Weather Policy

• Your safety and experience are always our priority. If weather conditions make it unsafe to proceed (such as heavy rain, strong winds, or unsafe temperatures), we will gladly help you reschedule within 6 months of the original date.

• Haven & Halo Creations is not responsible for wind or how it may affect the setup. If strong winds or unsafe weather conditions prevent a proper or safe setup, we reserve the right to cancel or reschedule the event.

• We also reserve the right to cancel or reschedule due to any rain, including light rain or sprinkling, as water can damage décor, electrical components, and rented items.

• Fresh roses cannot be transferred to a new date. If your event is rescheduled, new roses will need to be purchased and will be billed at the current market price.

• One complimentary reschedule is allowed due to weather.

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Environmental Floral Use

• For beach or outdoor setups, we offer real rose petals upon request.

• To reduce waste and protect the environment, we do not use artificial petals outdoorsunless the area is private or fully contained.

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Travel Fees

• Travel fees are based on mileage and driving distance from San Pablo, CA.

• The total travel cost will be calculated based on your event location and included in your final invoice.

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Beach & Labor Fees

• All beach setups have a starting fee of $200 due to additional setup, transport, and cleanup requirements.

• Any extra labor — including carrying items through sand, hiking, stairs, or difficult terrain — will result in an additional labor fee.

• Requests that require multiple staff members or additional assistance beyond standard setup will also be billed separately and added to your final invoice.

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Permits

• Some parks, beaches, and public spaces require permits.

• Clients are responsible for obtaining any required permits. If you would like us to handle the process, a $40 service fee will apply.

• Haven & Halo Creations is not responsible for interruptions or cancellations due to lack of proper permits.

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Rental Time & Extra Time Policy

• Standard rental time is 1 hour and 30 minutes.

• For proposal events only, a 15-minute grace period is provided after the scheduled end time.

• Any additional time beyond the grace period will result in a $175 fee, which will be billed after the event and must be paid upon receipt.

• This fee applies even if the event starts late and extends beyond the original rental period.

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Rush Bookings

• Bookings made within 7 days of the event include a $50 rush fee.

• Bookings made within 3 days of the event include a $75 rush fee.

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After-Hour Events

• Events starting after 6:00 PM are considered after-hour bookings.

• An additional fee of $120–$150 will apply depending on the start time.

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Hotel Room Setups

• Clients are responsible for reserving the hotel room directly.

• We require the hotel name, address, check-in time, and room number (if available) prior to the event.

• We are unable to check in, pick up keys, or access rooms without hotel authorization.

• Cleanup is not included for hotel setups. All décor is yours to enjoy during your stay. If larger rental items (such as arches or marquee letters) are used, we will arrange a pickup time after the event.

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Rental Care & Damages

• All rental items must remain at the event location and in the same condition they were delivered.

• Clients are fully responsible for any damage, loss, theft, or unreturned items and will be billed for the full replacement or repair cost.

• If payment for damages is not received, legal action — including small claims court — will be pursued.

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Item Pickup & Removal

• All décor and rental pieces must remain at the event site.

• Our team will handle setup, breakdown, and removal to ensure everything is properly packed and returned.

• Items should not be moved, removed, or altered by anyone other than Haven & Halo Creations staff.

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Add-Ons & Customizations

• Add-ons such as fresh rose bouquets, marquee letters, signage, or custom décorare optional and priced separately.

• If you would like additional research on locations, including private spaces or permit details, a $30 consultation fee applies.

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Additional Terms

• Haven & Halo Creations is not responsible for delays, venue restrictions, or denied access due to miscommunication with property management or hotel staff.

• Failure to follow the above policies may result in additional charges or legal action.

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Client Agreement

By making a payment, you agree to all terms and conditions listed above. You understand that all payments are non-refundable, that you are responsible for obtaining any necessary permits, and that additional fees — including but not limited to damages, overtime, rush, travel, after-hour, beach, labor, or legal fees — may apply. You also acknowledge responsibility for any damage, loss, or theft of rental items and understand that failure to pay for such costs may result in legal action, including small claims court.

You understand that Haven & Halo Creations is not responsible for wind or weather-related changes that may impact the setup and that we reserve the right to cancel or reschedule an event due to rain, sprinkling, or any weather conditions that may damage décor or create unsafe conditions. You also understand that fresh roses cannot be transferred to a new date and will be recharged at the current market price if your event is rescheduled.

Payment serves as a binding agreement between you (the client) and Haven & Halo Creations and confirms that you have read, understood, and accepted all policies stated above.