• Hours of Operation:
Our services are available for events between 9:00 AM and 8:00 PM daily. Events requested outside of these hours may not be accommodated unless approved in adva

• Holiday Surcharge:
  Additional fees apply on major holidays such as Valentine’s Day, New Year’s Eve, Christmas, and other high-demand dates. These will be discussed during booking.

• Notice Required:
We recommend booking your event at least 3 weeks in advance, especially for weekends or setups that require personalization. This allows time for planning, materials, and logistics.

• Rental Time:
Each booking includes 1 hour and 30 minutes of use starting after setup is complete. We arrive early to handle setup and begin breakdown after the rental period ends. If you require more time, it must be arranged in advance and will incur an additional fee.

• Setup & Breakdown:
Haven & Halo Creations handles full setup and breakdown. Clients are not required to do anything but show up and enjoy. Please make sure you or the recipient arrives on time—setup cannot be delayed once it begins.

• Late Arrival:
If the client arrives late to the event, the rental time will not be extended. We operate on a schedule to serve other clients and respect time slots. If you'd like to guarantee extra time, it must be arranged in advance.

• Rescheduling (Weather):
In the event of inclement weather (e.g. rain, high winds), your event may be rescheduled once within 6 months, based on availability. If you are traveling or unable to reschedule, we will do our best to accommodate but cannot guarantee the same setup or date.

• Non-Refundable Policy:
All deposits and bookings are non-refundable under any circumstance. By booking, you are reserving our time, materials, and design work in advance.

• Permits & Locations:
We do not provide or secure locations. Clients are responsible for booking any venue, park, or public space. If a permit is required (especially for beaches or parks), it is the client’s responsibility to obtain it. If a setup is interrupted due to lack of permit, no refund will be issued.

• Personalized Decor:
Any custom items made specifically for you—such as personalized signage, printed materials, or name pieces—are yours to keep. All other decor and props are rentals and must be returned in their original condition.

• Damage & Responsibility:
You are responsible for any damage, loss, or theft of items during your rental. If damage is discovered after the event and you do not respond to follow-up communication, an invoice will be sent, and legal action may be taken if payment is not received.

• Travel Fee & Service Areas:
Travel is free within 20 miles of San Pablo, CA. We proudly serve the Bay Area, Sacramento, and surrounding cities. Locations beyond 20 miles will incur an additional travel fee based on distance and travel time. This fee will be added to your final invoice.

• Final Balance & Event Details:
Your final payment and all event details (location, arrival time, customizations, etc.) must be confirmed and paid no later than 5–7 days before the event. If these are not received, the booking may be canceled and your deposit forfeited.

• Last-Minute Changes:
Any changes requested after the 5–7 day finalization window may not be accommodated. We prepare and design your event in advance—please respect the planning timeline.

• Communication Policy:
We handle all booking communication by text and email only. This helps avoid surprises being ruined, and gives us a written record of all details. Please do not call.

• Environmental Floral Use (English):

For beach or outdoor setups, we offer real rose petals upon request. To help reduce waste and protect the environment, we do not use artificial petals outdoors unless the area is private or fully contained.
Red carpets and faux floral bouquets are available as optional add-ons. Pricing for florals can be discussed and customized per event.

• Agreement to Terms:
By submitting your booking and paying your deposit, you confirm that you have read and agree to all policies and conditions listed above.