Frequently asked questions
What services do you offer?
We specialize in luxury proposal setups, floral and character backdrops, heart arches, LED candles, red carpets, and more. We also offer romantic picnic setups and personalized add-ons like signs and bouquets.
Where can I see your pricing for proposals?
Send us a DM on Instagram or fill out the “contact us” form on our website to access our inquiry form, and we’ll send over our pricing catalog! Every setup is unique, so we're also happy to customize a package tailored specifically to your vision.
How are your packages structured?
Each setup is custom-tailored, with styling, location, and add-ons carefully chosen to match your vision. While packages begin at a base rate, final pricing depends on the details that make your moment truly yours. We’re happy to work within a variety of budgets while maintaining a luxury experience.
Do you provide the location for the proposal or event?
No, clients are responsible for securing and reserving their own location. We’re happy to set up at parks, beaches, homes, or event spaces you provide.
Do you travel?
Yes! We service the Bay Area, Sacramento, and surrounding cities. Travel fee is applied to cities outside of San Pablo, CA. Travel fee based on distance and time.
Can I rent individual items, or do I need to book a full package?
You can absolutely do either. We offer full-service packages for a complete experience, but you can also rent individual items like our heart arch, neon signs, LED candles, or custom decor pieces. We’re happy to accommodate both intimate setups and larger-scale events.
Do you provide photography?
We do not offer professional photography, but we’ve got you covered! We can capture content on our phone so you have instant photos and videos of your setup, or we can gladly recommend trusted local photographers if you'd prefer professional coverage.
What’s required to book?
A 50% non-refundable deposit is required to secure your date. The remaining balance is due 5-7 days before your event. A service contract and waiver will also need to be signed to confirm your booking. This outlines terms and confirms that Haven & Halo Creations is not liable for accidents, weather, or venue-related issues.
What if I need to cancel?
Unfortunately, deposits are non-refundable
non-transferable.
How far in advance should I book?
We recommend booking 3-4 weeks in advance for weekends. Our weekdays are flexible. We are currently booking 3 months in advance.
How long is the rental time?
Each booking includes 1 hour of use after setup is complete. If you need additional time, it can be arranged in advance for an added fee.
Do I need a permit for my proposal setup?
If you're planning to use a public location such as a beach or park, you may need a permit. Clients are responsible for checking with the city or park agency and securing any necessary permits ahead of time. We’re happy to guide you through what’s typically needed.