Where are you located?

We’re based in San Pablo, CA and love creating beautiful setups all across the Bay Area!

What are your business hours?

Our regular hours are 10:00 AM – 6:00 PM. If you’re planning something magical after 6 PM, we can absolutely make it happen — an after-hour fee will just apply depending on the time.

Do you travel?

Yes, we do! We’re happy to bring your vision to life wherever you are. Travel fees are based on mileage and driving distance from San Pablo, and the total depends on how far your event is.

How long is the rental time?

Each booking includes 1 hour and 30 minutes of rental time. That’s your special time to enjoy the setup and make memories. The rental begins at the start time on your invoice, so arriving a little early is always a great idea to soak in every moment!

What if I’m running late?

Life happens — we completely understand! The setup time will still follow the original schedule so we can stay on track for other events. If you’d like to extend your time, just let us know in advance and we’ll do our best to make it happen (extra time may include an additional fee).

What if the weather isn’t great?

Your experience matters so much to us. If weather conditions make it unsafe (like heavy rain or strong winds), we’ll gladly help you reschedule anytime within 6 months of your original date. Your moment deserves the perfect setting!

Do I need a permit?

Some parks, beaches, and public spaces do require permits for setups. If that’s the case, we’ll guide you through the process — or we can even handle the paperwork for you for a small service fee, so it’s one less thing to worry about.

Can you help me find a location?

Absolutely! We’ll always share up to three beautiful location recommendations to match the vibe you’re dreaming of. If you’d like us to do more research — like finding hidden gems, private venues, or checking permit details — we offer a $30 consultation service where we take care of everything for you.

Can I add extras to my setup?

Yes, definitely! We love adding those extra touches that make your setup feel even more special. From fresh rose bouquets and extra petals to marquee letters, teepees, and personalized signage — you can customize every detail to match your vision.

Can I rent individual items, or do I need a full package?

Both options are available! You can book a full package for the complete experience, or rent individual pieces like our heart arch, neon signs, LED candles, or custom décor pieces. Whether it’s a cozy intimate setup or a larger celebration, we’re happy to help make it unforgettable.

Do you offer photography?

Photography isn’t included with our packages, but we work with some amazing photographers and would be happy to connect you with them.

What do I need to book?

Booking is simple — a 50% non-refundable deposit secures your date, and the remaining balance is due 5–7 business days before your event.

What if I need to cancel?

We understand that plans can change unexpectedly. Please note that all payments are non-refundable since we begin preparing for your event as soon as payment is made and your date is reserved. However, if you need to cancel, your payment can be applied as a credit toward a future event as long as you reschedule within 6 months of your original date.

Do you accept last-minute bookings?

Yes, if our schedule allows! We always recommend booking at least 2–3 weeks in advance, but we’ll do our best to accommodate last-minute celebrations too.

• Bookings made within 7 days of the event include a $50 rush fee.

• Bookings made within 3 days include a $75 rush fee.

Are there after-hour fees?

Yes — if your event starts after 6:00 PM, an after-hour fee between $120–$150 will apply depending on the time. We’re always happy to work with you to make those magical evening moments happen!

Do you decorate hotel rooms?

Yes! We offer romantic hotel room setups perfect for anniversaries, birthdays, surprises, and proposals. Each setup is fully customized — from rose petals and LED candles to balloons, signage, and more — to create a beautiful and memorable experience.

Do I need to book the hotel room?

Yes. Clients are responsible for reserving the hotel room directly. Once it’s booked, simply share the hotel name, address, check-in time, and room number (if available) with us so we can plan the setup accordingly.

What if I don’t know the room number yet?

That’s completely fine! You can still book your setup. We’ll just need the room number at least 24 hours before your event so we can coordinate with hotel staff if needed.

Can you check in for me?

We’re unable to check in or pick up keys on behalf of clients. Please make sure the room is ready and that we’re added to the reservation or hotel staff is informed, so we have access to the room when it’s time to begin decorating.

How long does the setup take?

Hotel room setups typically take about 1 to 1.5 hours, depending on the size of the room and the package you choose. We recommend scheduling our arrival before your surprise so everything is perfectly set up when you walk in.

Do you offer cleanup services?

Cleanup is not included for hotel setups. All décor items are yours to enjoy throughout your stay. If you rent larger items like arches, marquee letters, or signage, our team will coordinate a pickup time after your event.

Do I need to be there during setup?

You don’t have to be present, but we do ask that hotel staff is aware of our arrival so we can access the room. Many clients choose to leave a key at the front desk or add our name to the reservation for smooth check-in and setup.